Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Kasora platform, websites, applications, tools, automations, integrations, and related services (collectively, the “Service”) operated by Kasora Technologies, LLC, a North Carolina limited liability company (“Kasora,” “we,” “us,” or “our”).

By creating an account, accessing the Service, or using the Service on behalf of a business, you agree to these Terms. If you are using the Service on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

Kasora provides an AI-assisted back office for home-service businesses, including tools for lead intake, quoting, scheduling, invoicing, customer messaging, payment follow-up, reputation management, reactivation, routing, reporting, and related automations.

The Service is designed to support your business operations. Kasora does not provide home services, employ your technicians, operate your business, guarantee customer outcomes, or act as a licensed contractor, dispatcher, emergency response provider, payment processor, tax advisor, legal advisor, or compliance advisor.

We may add, remove, suspend, or modify features from time to time. We will make reasonable efforts to notify account owners of material changes when appropriate.

2. Business Use Only

The Service is intended for use by businesses and their authorized representatives. You must be at least 18 years old and legally authorized to enter into these Terms.

You may not use the Service for personal, household, or consumer purposes.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate account, billing, business, and contact information and to keep that information current.

You are responsible for managing user access, permissions, roles, and settings within your account. You must promptly remove access for employees, contractors, or other users who should no longer have access to your account.

You must notify us promptly if you believe your account has been compromised or used without authorization.

4. Your Business Responsibilities

You are solely responsible for your business operations, including:

• Service quality and completion
• Pricing, estimates, quotes, discounts, and taxes
• Technician availability and performance
• Customer communications
• Appointment availability and scheduling rules
• Refunds, cancellations, warranties, and disputes
• Licensing, permits, insurance, and bonding
• Safety procedures and emergency response
• Compliance with laws that apply to your business

Kasora provides software and automation tools. You remain responsible for decisions made by your business, including decisions made or assisted by the Service based on your settings, policies, templates, instructions, data, and integrations.

5. AI Features and Automations

Kasora uses artificial intelligence and automation to draft messages, suggest responses, qualify leads, recommend or generate estimates, schedule or reschedule appointments, create invoices, send payment links, trigger follow-ups, route work, summarize information, and take other routine actions.

By enabling AI features or automations, you authorize Kasora to take actions on your behalf within the settings, permissions, policies, templates, approval rules, escalation rules, and integrations you configure.

You are responsible for configuring and reviewing your:

• Business policies
• Pricing rules
• Service areas
• Availability
• Booking rules
• Estimate and invoice settings
• Tax settings
• Message templates
• Approval rules
• Escalation rules
• User permissions
• Integration settings

AI-generated content may be inaccurate, incomplete, delayed, or inappropriate for a specific situation. Kasora does not guarantee the accuracy, completeness, legality, or suitability of AI-generated content or automated actions.

You are responsible for reviewing AI outputs where review is required by your policies, appropriate for your business, or required by law.

6. No Emergency or Life-Safety Use

The Service is not intended for emergency, life-safety, hazardous, or time-critical communications.

You may not rely on Kasora as the sole method for handling emergencies, urgent repairs, dispatch, safety incidents, gas leaks, electrical hazards, medical emergencies, flooding, fire, lockouts, or other urgent events.

You are responsible for maintaining appropriate backup communication channels, emergency procedures, dispatch processes, and human oversight for urgent or safety-related situations.

7. Customer Communications, SMS, Calls, and Email

When you use Kasora to send SMS, calls, email, chat, or other communications to customers, leads, or other recipients, you are the sender of record.

You represent and warrant that you have obtained and will maintain all required consents, permissions, and legal bases necessary to contact each recipient.

You agree not to upload, import, purchase, rent, scrape, or message unauthorized contact lists.

You are responsible for complying with all laws and rules that apply to your communications, including the Telephone Consumer Protection Act, CAN-SPAM Act, state mini-TCPA laws, carrier rules, industry messaging rules, do-not-call rules, and other applicable marketing, privacy, and consumer protection laws.

Kasora may provide tools such as STOP, HELP, unsubscribe, opt-out, and consent-management features, but you remain responsible for your own compliance.

You agree to promptly honor all opt-out, unsubscribe, do-not-contact, and consent-revocation requests, including requests made by any reasonable method.

You may not use the Service to send spam, unlawful marketing, deceptive messages, misleading subject lines, unauthorized robocalls, or communications that violate applicable law or carrier rules.

We may suspend or limit messaging features if we believe your use creates legal, compliance, carrier, deliverability, security, or operational risk.

8. Payments and Customer Transactions

Kasora may allow your customers to pay invoices or deposits through third-party payment processors, including Base44 Payments, Wix Payments, Stripe, or other providers made available through the Service.

Payment processing services are provided by third parties and are subject to their own terms, fees, restrictions, underwriting, risk reviews, and availability.

For customer-facing payments, you are the merchant, seller, or service provider responsible for the underlying goods or services. Kasora is not responsible for:

• Work performed or not performed by your business
• Customer refunds
• Chargebacks
• Payment disputes
• Warranty claims
• Tax calculations or remittance
• Failed, delayed, reversed, declined, or disputed payments
• Processor holds, reserves, suspensions, or account limitations

You are responsible for ensuring that your invoices, pricing, taxes, fees, refund policies, and payment practices comply with applicable law.

Kasora subscription fees are separate from customer payments processed through third-party payment processors.

9. Subscription Fees and Billing

Subscription fees for the Kasora platform are billed by Kasora Technologies, LLC or its authorized billing provider.

Unless otherwise stated at checkout, in an order form, or in a written agreement, subscription fees are billed in advance on a recurring basis.

You authorize Kasora or its billing provider to charge your payment method for subscription fees, usage-based fees, applicable taxes, and other amounts owed.

All fees are non-refundable except as required by law or expressly stated in a written agreement.

If payment fails or your account becomes past due, we may suspend, limit, or terminate access to the Service until amounts owed are paid.

Cancellation stops future renewals but does not entitle you to a refund for the current billing period unless required by law or stated in writing.

We may change pricing or introduce new fees by providing notice before the change takes effect.

10. Your Data and Content

“Your Data” means information, content, records, files, messages, photos, customer information, leads, jobs, notes, pricing, invoices, and other materials that you or your users submit to the Service.

As between you and Kasora, you own Your Data.

You grant Kasora a limited, non-exclusive, worldwide license to host, process, transmit, display, reproduce, and use Your Data solely as necessary to provide, maintain, secure, support, improve, and operate the Service.

We do not sell your customer lists or customer contact data.

You represent and warrant that you have all rights, permissions, consents, and legal bases necessary to submit Your Data to the Service and to allow Kasora to process it under these Terms.

You agree not to submit sensitive data unless the Service specifically supports it and you have obtained all required permissions. Sensitive data may include Social Security numbers, government identification numbers, health information, financial account numbers, full payment card data, biometric data, or other highly sensitive personal information.

11. Privacy and Security

Our collection and use of personal information is described in our Privacy Policy.

You are responsible for providing any legally required privacy notices to your customers, leads, employees, contractors, and other individuals whose information you submit to the Service.

Kasora uses commercially reasonable administrative, technical, and organizational safeguards designed to protect Your Data.

No system is perfectly secure. We do not guarantee that unauthorized access, loss, disclosure, alteration, misuse, or interruption will never occur.

If we become aware of a security incident involving Your Data, we will notify you as required by applicable law and our agreements with you.

12. Data Export and Deletion

Where available, you may export certain data from your account through the Service. You may also contact support to request an export.

After termination or cancellation, we will make commercially reasonable efforts to make Your Data available for export for at least 30 days, unless prohibited by law, required for security reasons, or otherwise stated in a written agreement.

After the export period, we may delete or de-identify Your Data in accordance with our retention practices, legal obligations, and backup procedures.

We may retain certain information as necessary to comply with law, resolve disputes, enforce agreements, prevent fraud, maintain security, or operate our business.

13. Third-Party Services and Integrations

The Service may integrate with third-party services, including payment processors, mapping providers, messaging providers, calendar providers, AI model providers, hosting providers, analytics providers, and other infrastructure or software services.

Third-party services may include Base44, Wix Payments, Stripe, Google Maps, Textbelt, Google Calendar, OpenAI, Anthropic, Google Gemini and other providers.

Your use of third-party services may be subject to their own terms, privacy policies, fees, limits, and availability.

Kasora is not responsible for third-party services, including their performance, outages, data handling, pricing, changes, errors, or decisions to suspend or terminate access.

You authorize Kasora to exchange information with third-party services as necessary to provide the Service and as configured by you.

14. Acceptable Use

You agree not to:

• Use the Service for illegal, fraudulent, deceptive, harmful, or abusive purposes
• Send spam or unauthorized communications
• Violate TCPA, CAN-SPAM, carrier rules, privacy laws, consumer protection laws, or other applicable laws
• Upload or transmit infringing, defamatory, obscene, harmful, or unlawful content
• Interfere with, disrupt, overload, scan, probe, or compromise the Service
• Reverse engineer, decompile, copy, modify, or create derivative works from the Service except as allowed by law
• Attempt to gain unauthorized access to the Service or other users’ data
• Use the Service to develop a competing product or service
• Misrepresent your identity, business, services, pricing, or authority
• Use the Service for emergency dispatch, life-safety, or hazardous-use scenarios
• Upload malware, malicious code, or harmful files
• Circumvent usage limits, security controls, or access restrictions

We may investigate suspected violations and suspend or terminate access where appropriate.

15. Intellectual Property

Kasora and its licensors own all rights, title, and interest in and to the Service, including software, workflows, interfaces, designs, text, graphics, logos, trademarks, algorithms, models, prompts, templates, documentation, and other materials.

These Terms do not grant you any ownership rights in the Service.

Subject to these Terms, Kasora grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

You may not use Kasora’s name, logo, trademarks, or branding without our prior written permission.

16. Feedback

If you provide suggestions, ideas, requests, improvements, or other feedback, you grant Kasora a perpetual, irrevocable, worldwide, royalty-free right to use, modify, commercialize, and incorporate that feedback without restriction or compensation to you.

17. Confidentiality

During your use of the Service, either party may receive non-public information from the other party that should reasonably be understood to be confidential.

Each party agrees to use confidential information only for purposes related to the Service and to protect it using reasonable care.

Confidential information does not include information that is public, independently developed, rightfully received from another source, or disclosed as required by law.

18. Beta and Experimental Features

Some features may be labeled or treated as beta, preview, experimental, pilot, early-access, or limited-release features.

Beta features may be incomplete, inaccurate, unavailable, changed, suspended, or discontinued at any time.

Beta features are provided for evaluation and may be subject to additional limits or terms.

19. Service Availability and Changes

We aim to provide a reliable Service, but we do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times.

The Service may be unavailable due to maintenance, updates, outages, third-party failures, internet issues, security events, or circumstances outside our control.

We may modify, suspend, or discontinue any part of the Service at any time.

20. Suspension and Termination

You may cancel your account at any time.

We may suspend or terminate your access to the Service if:

• You violate these Terms
• Your account is past due
• Your use creates legal, security, compliance, carrier, payment, reputational, or operational risk
• Required third-party services become unavailable
• We are required to do so by law, court order, carrier, processor, or other third party
• We believe suspension is necessary to protect Kasora, users, customers, recipients, or the public

Upon termination, your right to access and use the Service will end.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, governing law, and dispute provisions.

21. Disclaimers

The Service is provided “as is” and “as available.”

To the fullest extent allowed by law, Kasora disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, and uninterrupted operation.

Kasora does not warrant that:

• The Service will meet your requirements
• The Service will be uninterrupted, secure, timely, or error-free
• AI outputs will be accurate, complete, lawful, or appropriate
• Automations will always perform as intended
• Customer communications will always be delivered
• Payments will always be processed successfully
• Third-party services will remain available
• Data will never be lost or corrupted

You use the Service at your own risk.

22. Limitation of Liability

To the fullest extent permitted by law, Kasora’s total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid to Kasora for the Service during the 12 months before the event giving rise to the claim.

To the fullest extent permitted by law, Kasora will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, customer disputes, reputational harm, replacement services, or cost of cover, even if Kasora has been advised of the possibility of such damages.

The limitations in this section apply regardless of the legal theory, including contract, tort, negligence, strict liability, statute, or otherwise.

23. Indemnification

You agree to defend, indemnify, and hold harmless Kasora, its owners, officers, employees, contractors, affiliates, service providers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your business operations
• Your services to your customers
• Your use of the Service
• Your Data
• Your customer communications
• Your violation of these Terms
• Your violation of applicable law
• Your violation of third-party rights
• Your payment disputes, refunds, chargebacks, warranties, or customer claims
• Your configuration of automations, policies, pricing, templates, or integrations
• Any dispute between you and your customers, employees, contractors, vendors, or other third parties

We may assume control of the defense of any claim subject to indemnification, and you agree to cooperate with us.

24. Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of laws principles.

Subject to any required informal resolution process or written agreement between the parties, disputes arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in North Carolina.

You consent to the personal jurisdiction and venue of those courts.

25. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we will make reasonable efforts to notify account owners by email, in-app notice, or another reasonable method at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service before the updated Terms take effect.

26. Order of Precedence

If you have a separate written agreement or order form signed by Kasora that conflicts with these Terms, the signed written agreement or order form will control only for the conflicting terms.

Any additional or conflicting terms in a purchase order, vendor portal, invoice note, or other document submitted by you are rejected unless expressly agreed to in writing by Kasora.

27. Contact

Kasora Technologies, LLC
North Carolina, USA
support@kasora.io