The Front Desk is your AI-powered inbox: every lead and customer conversation lands there, and the AI drafts or sends replies based on your autonomy settings.
Steps
- Open the Front Desk page to see all conversations.
- Click a conversation to read the thread; the AI's suggested reply (if any) appears above the composer.
- Approve, edit, or write your own reply — or let the AI send automatically if you've enabled full autonomy.
- Use saved replies (Settings → Communication) for answers you send often.
How it works
Leads arrive from your public quote/booking/contact pages, SMS to your business number, and email. The AI reads the request, checks your services, pricing, and schedule, then either quotes, offers booking slots, or asks a clarifying question. Anything it can't handle safely becomes an Exception for you to review.
Tips
- Set autonomy per task in Settings → Automation — e.g. auto-send quotes but hold scheduling for approval.
- The colored "handled by AI" badges show you exactly what the AI did on each record.